Service
Swiftpilot answers customer questions from your manuals and your website. Whatever stays open reaches your team with every detail and an assessment of how urgent it is.
Delivery times, returns, how-to: the assistant answers from your documents and names the page of your website the answer comes from.
If the assistant finds nothing, it says so and takes the request for your team instead of guessing.
Customers rate answers. Poor ones land in the work basket, and open questions show what your knowledge still lacks.
The assistant knows your manuals, your FAQ and your website.
Start
A customer asks on your website.
Workflow
Result
An answer in seconds or a callback request in the work basket.
A workflow reads the report and decides where it belongs.
Start
A customer reports a problem. The assistant starts the workflow.
Workflow
Result
Urgent things first, and every report with every detail.
A fixed appointment instead of a phone queue.
Start
A customer would rather talk.
Workflow
Result
A callback in the calendar, with what it is about.
The dashboard of Leyla Aydın, customer service at Larsenwerk, our demo company.
With a list of typical questions you check how well the assistant answers before it goes on your website. Every answer is rated: right, partly right, wrong or rightly declined.
In a trial Swiftpilot reads your website and your manuals, and you see right away how it answers.
Request a trial